Job Description
Join our award-winning hospitality team in Nashville! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences with weekly pay and competitive benefits. Perfect for career growth in the heart of Music City!
Responsibilities
- Manage check-in/check-out procedures with precision
- Handle guest inquiries and resolve issues promptly
- Process reservations and room assignments efficiently
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (PMS) accurately
- Execute upselling strategies for room upgrades
- Maintain financial transaction records
Qualifications
- 1+ years hotel front desk experience preferred
- Strong customer service and communication skills
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Ability to work flexible shifts including weekends
- Basic cash handling and accounting knowledge
- Problem-solving and conflict resolution abilities
- Tennessee hospitality license (if applicable)