Job Description
Join our award-winning team at Coastal Hospitality Group, where we redefine guest experiences in Virginia Beach's premier oceanfront destination. We're seeking passionate Front Desk Agents who thrive in dynamic environments and value timely compensation through our weekly pay program. Enjoy competitive benefits, career growth opportunities, and a workplace where your hospitality skills shine.
Why Work With Us?
- Weekly pay for immediate financial peace of mind
- Comprehensive training and development programs
- Employee discounts on accommodations and dining
- Health, dental, and vision insurance options
- 401(k) with company match
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries efficiently
- Resolve guest concerns promptly while maintaining brand standards
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize PMS systems (Opera) to maintain accurate guest records
- Process payments and manage cash drawer responsibilities
- Conduct VIP turndown service preparations for high-profile guests
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Virginia driver's license (if airport transfers required)
- Basic knowledge of local attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Positive attitude with commitment to service excellence