Job Description
Are you looking for a dynamic career in the hospitality industry? Grand Hyatt Dallas is currently seeking a dedicated and personable Part-Time Front Desk Agent to join our elite team. We pride ourselves on delivering world-class service and creating unforgettable guest experiences.
In this role, you will be the face of our hotel, ensuring every guest feels welcomed and valued. If you have a passion for hospitality and a flexible schedule, we want to hear from you!
Responsibilities
- Greet and Welcome: Provide a warm, friendly welcome to guests upon arrival and departure.
- Check-In/Out: Efficiently process check-ins and check-outs using our property management system.
- Guest Relations: Address guest inquiries, requests, and complaints promptly and professionally.
- Concierge Services: Provide information about local attractions, dining, and transportation options.
- Phone Operations: Answer and manage incoming calls with a polite and helpful tone.
- Housekeeping Coordination: Communicate with the housekeeping team to ensure guest rooms are ready on time.
Qualifications
- Experience: Previous front desk or customer service experience is preferred but not required for enthusiastic applicants.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Basic proficiency with computer systems and MS Office Suite.
- Availability: Must be available to work varying shifts, including weekends and holidays.
- Professionalism: A neat appearance and a positive, professional attitude.
- Flexibility: Willingness to assist in other areas of the hotel as needed.