Job Description
Join our award-winning hospitality team at the heart of Manhattan! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences at the iconic Grand Plaza Hotel. Enjoy competitive pay with weekly payouts, comprehensive benefits, and opportunities for career growth in one of NYC's most dynamic settings. As a key ambassador of our luxury brand, you'll create memorable stays while working in a fast-paced, supportive environment.
Responsibilities
- Manage seamless check-in/check-out processes using Opera property management system
- Handle guest inquiries, requests, and complaints with exceptional problem-solving skills
- Process reservations, room assignments, and billing transactions accurately
- Coordinate with housekeeping, maintenance, and valet teams to ensure operational excellence
- Execute upselling strategies for room upgrades and premium services
- Maintain detailed guest records and preference profiles for personalized service
- Conduct safety and security procedures in compliance with hotel policies
Qualifications
- Minimum 1 year front desk or high-volume customer service experience
- Proficiency in hotel property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in a fast-paced environment with attention to detail
- Valid work authorization and ability to work flexible shifts including weekends
- Basic knowledge of NYC attractions and transportation systems
- Fluency in English; additional languages preferred
- High school diploma or equivalent; hospitality certification a plus