Job Description
Join our award-winning hospitality team as a Front Desk Agent and enjoy weekly paychecks! We're seeking energetic professionals to create memorable guest experiences at our premier downtown Philadelphia hotel. This role offers flexible shift schedules, competitive compensation, and opportunities for advancement in the hospitality industry.
Responsibilities
- Provide exceptional guest check-in/check-out services using PMS systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints promptly with solution-oriented approaches
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as hotel ambassador providing local area recommendations
- Maintain clean and organized front desk environment
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Basic knowledge of Philadelphia tourism attractions
- High school diploma or equivalent required
- Valid driver's license preferred