Job Description
Join Our Team in Raleigh, NC! Are you a dedicated professional seeking a rewarding role with weekly pay? We are currently hiring a friendly and organized Front Desk Agent to join our hospitality team. We value our employees and offer a supportive environment where you can grow your career.
This position offers the flexibility of shift work and is ideal for individuals who excel in customer service. Enjoy a competitive hourly wage and a benefits package that prioritizes your well-being.
Responsibilities
- Provide exceptional customer service to guests, ensuring a welcoming and comfortable stay.
- Process check-ins, check-outs, and reservations efficiently using property management software.
- Answer and direct phone calls, emails, and guest inquiries promptly and professionally.
- Handle cash handling, credit card transactions, and petty cash accurately.
- Maintain the cleanliness and appearance of the front desk, lobby, and common areas.
- Assist with administrative duties, including filing, data entry, and mail sorting.
- Ensure compliance with hotel safety and security protocols at all times.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in front desk operations or customer service is a plus.
- Strong verbal and written communication skills.
- Proficiency with computers and hotel management systems (e.g., Opera, StayNTouch).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Professional appearance and a positive, friendly attitude.