Job Description
Are you a natural host with a passion for creating memorable guest experiences? Heritage Hotels & Resorts is seeking a dedicated Front Desk Agent to join our team in the heart of Wichita, Kansas. We pride ourselves on delivering world-class hospitality, and we want you to be the friendly face our guests remember.
In this role, you will serve as the first point of contact for our guests, ensuring their stay is seamless, comfortable, and enjoyable. If you are looking for a full-time position that offers growth opportunities and a supportive team environment, we want to hear from you.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for career advancement within the company.
- A positive, inclusive workplace culture.
- Employee discounts on hotel stays and dining.
What You'll Do
Responsibilities
- Check guests in and out efficiently, ensuring all necessary paperwork and payments are processed accurately.
- Answer incoming calls and emails promptly, responding to inquiries about amenities, reservations, and local attractions.
- Resolve guest complaints and issues with a focus on problem-solving and customer satisfaction.
- Manage the front desk area to ensure it is tidy, organized, and welcoming at all times.
- Maintain accurate records of guest stays and handle cash and credit transactions with integrity.
- Coordinate with housekeeping and maintenance teams to ensure rooms meet quality standards.
- Assist with special requests and provide recommendations for local dining and entertainment.
Qualifications
- High school diploma or GED is required; hospitality experience is a plus.
- Excellent verbal and written communication skills.
- Proficiency in MS Office and property management systems.
- Ability to work flexible hours, including weekends and holidays.
- A friendly, professional demeanor and a genuine passion for helping others.
- Ability to stand for extended periods and lift moderate amounts of weight when necessary.