Job Description
Join our dynamic team at Grand Orleans Hospitality and kickstart your career in the heart of the Big Easy! We're seeking passionate Hotel Front Desk Agents to deliver exceptional guest experiences with our industry-leading weekly pay program. As a key ambassador of our brand, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism and flair. Enjoy flexible shift schedules including nights, weekends, and holidays, with direct deposits every Friday. Our competitive benefits package includes complimentary hotel stays, meal discounts, and career advancement opportunities. Apply today and become part of New Orleans' premier hospitality destination!
Responsibilities
- Efficiently manage guest check-ins/checkouts using PMS systems
- Handle reservation inquiries and modifications via phone/email/in-person
- Resolve guest complaints with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in Opera or similar hotel management software
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights/weekends/holidays)
- Basic math and cash handling proficiency
- Valid Louisiana driver's license (preferred)
- Ability to stand for extended periods
- Spanish fluency a plus