Job Description
Are you ready to elevate the guest experience in one of the world's most iconic cities?
The Grand Hotel SF is seeking a dynamic and detail-oriented Front Desk Manager to lead our front-of-house operations. As a premier destination in San Francisco, we pride ourselves on delivering world-class service to travelers from around the globe. If you have a passion for hospitality and a knack for leadership, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Employee discount on stays and dining.
- Opportunities for professional growth within the hospitality industry.
Responsibilities
- Oversee daily front desk operations, ensuring efficiency and accuracy in check-in/check-out processes.
- Lead, train, and mentor a diverse team of front desk agents and concierge staff.
- Manage and resolve guest complaints and special requests with grace and professionalism.
- Monitor room inventory and coordinate with housekeeping and reservations teams.
- Ensure the front desk area is maintained to the highest standards of cleanliness and organization.
- Analyze operational reports to improve guest satisfaction scores.
Qualifications
- Minimum of 3-5 years of experience in hotel front desk management or a related supervisory role.
- Proven experience with Property Management Systems (PMS) such as Opera or Micros.
- Excellent verbal and written communication skills in English (bilingual is a plus).
- Strong leadership and problem-solving abilities under pressure.
- High school diploma or equivalent; Associate degree in Hospitality is preferred.