Job Description
Are you a passionate hospitality professional looking for a rewarding career in the heart of New Mexico? The Albuquerque Grand Hotel is seeking an experienced Front Office Manager to lead our dedicated team and ensure our guests receive world-class service. We pride ourselves on our modern amenities, vibrant local culture, and commitment to employee growth.
In this pivotal role, you will oversee front desk operations, manage staff schedules, and ensure the highest standards of guest satisfaction. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional development within a prestigious hotel chain.
Responsibilities
- Oversee daily front desk operations, ensuring smooth and efficient check-in/check-out processes.
- Train, mentor, and supervise front desk agents and housekeeping staff to maintain high service standards.
- Handle complex guest inquiries and resolve complaints with a focus on exceeding expectations.
- Manage the hotel's revenue management systems, including accurate billing and up-selling strategies.
- Conduct regular staff meetings to discuss performance, updates, and hospitality best practices.
- Ensure compliance with all company policies, safety regulations, and local health codes.
Qualifications
- High school diploma or GED required; Associate’s degree in Hospitality or Business is preferred.
- Minimum of 3-5 years of progressive experience in hotel front office management.
- Strong leadership skills with the ability to motivate and direct a diverse team.
- Excellent verbal and written communication skills in English.
- Proficiency with hotel PMS software (e.g., Opera, Micros) and Microsoft Office Suite.
- Must possess a valid driver's license and be willing to work flexible hours, including weekends and holidays.