Job Description
Join our award-winning luxury resort in the heart of Tucson! Desert Oasis Resort is seeking a passionate Full-Time Front Desk Agent to deliver exceptional guest experiences. This role is perfect for hospitality professionals who thrive in dynamic environments and excel at creating memorable stays. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of Arizona's premier destinations.
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage financial transactions accurately
- Coordinate with housekeeping and maintenance teams
- Upsell resort amenities and special packages
- Maintain detailed guest preference records
- Execute emergency procedures as needed
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Arizona driver's license
- TSSAN/SAFE certification preferred
- Spanish language fluency highly valued
- High school diploma or equivalent required