Job Description
Are you looking for a dynamic career in the hospitality industry? Oakland Grand Hotel & Suites is seeking dedicated individuals to join our team as Full-Time Hotel Front Desk Agents. We value personality, enthusiasm, and a commitment to guest satisfaction. No prior experience is necessary; we provide comprehensive training to help you succeed in a fast-paced, rewarding environment.
Why Choose Us?
- Competitive Pay: Earn between $15.00 and $20.00 per hour.
- No Experience Needed: We train you from the ground up.
- Flexible Scheduling: Full-time hours with potential for overtime.
- Great Benefits: Medical, dental, and vision insurance available.
Be the face of Oakland and provide exceptional service to our guests. Apply today and start your journey with us!
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check-In/Check-Out: Efficiently process reservations, guest registrations, and payments using hotel management software.
- Front Desk Operations: Handle phone inquiries, answer emails, and manage correspondence professionally.
- Problem Resolution: Address guest complaints or issues promptly and professionally to ensure high satisfaction rates.
- Maintenance of Lobby: Maintain the cleanliness and organization of the reception area and lobby.
- Key Management: Manage room keys and access cards according to safety protocols.
Qualifications
- Attitude: A friendly, outgoing, and customer-centric personality is essential.
- Communication: Strong verbal and written communication skills in English.
- Computer Literacy: Basic computer skills and a willingness to learn new property management systems.
- Availability: Must be available to work full-time shifts, including weekends and holidays.
- Physical Stamina: Ability to stand for long periods and lift moderate amounts of luggage (up to 25 lbs).