Job Description
Join our award-winning team at Grand Plaza Hotels in downtown Seattle! We're seeking a dedicated Full-Time Shift Supervisor to oversee hotel operations during evening and overnight shifts. This dynamic role combines leadership with hands-on guest service in one of America's most vibrant cities. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in the heart of the Pacific Northwest's hospitality scene.
Responsibilities
- Manage front desk operations during assigned shifts (evening/overnight)
- Supervise and mentor 3-5 team members including bell staff and concierge
- Handle guest check-ins/check-outs and resolve complex service issues
- Oversee security protocols and emergency response procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures
- Train new staff on hotel systems and service standards
Qualifications
- 3+ years hotel/hospitality experience with 1+ years supervisory role
- Flexible availability for nights, weekends, and holidays
- Expertise in PMS systems (Opera/Micros preferred)
- Strong conflict resolution and problem-solving skills
- Ability to work independently in fast-paced environments
- Valid Washington State Food Handler's Card
- Basic CPR/First Aid certification (or willingness to obtain)