Job Description
Join our award-winning hospitality team at Grand Oaks Hotel & Resort, where exceptional service meets Southern charm! We're seeking passionate Front Desk Agents to create unforgettable experiences for our distinguished guests. As the first point of contact, you'll embody our commitment to excellence while showcasing North Carolina's renowned hospitality. Enjoy competitive benefits, growth opportunities, and a vibrant work environment in the heart of Charlotte.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly using our service recovery protocols
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Utilize property management systems (Opera) to maintain accurate guest records
- Execute upselling strategies for premium rooms and amenities
- Maintain a pristine front desk environment and lobby presentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera property management system preferred
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Valid North Carolina driver's license (for vaif shuttle duties)
- High school diploma or equivalent; hospitality degree preferred
- Strong attention to detail and multitasking abilities