Job Description
Join our award-winning team at Grand Hospitality Group as a Full-Time Hotel Staff Member in vibrant Austin, Texas! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our luxury downtown property. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most dynamic cities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Deliver exceptional customer service during check-in/out and guest interactions
- Manage reservations, room assignments, and billing transactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries, complaints, and special requests promptly
- Maintain accurate records of guest preferences and feedback
- Assist with event setup and VIP guest services
- Adhere to safety protocols and brand standards
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong communication and problem-solving skills
- Proficiency in hotel management software (Opera, etc.)
- Flexible schedule availability including nights/weekends
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of local attractions and services
- Ability to lift 25 lbs and stand for extended periods