Job Description
Join our award-winning team at the heart of Music City! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in Nashville's vibrant downtown. As the first point of contact, you'll embody our brand's passion for hospitality while managing check-ins, reservations, and guest inquiries with precision. This role requires flexibility to cover day, evening, weekend, and overnight shifts in a fast-paced environment.
We offer competitive compensation, comprehensive benefits (medical/dental/vision), hotel discounts, and opportunities for career growth within our luxury hotel chain. Perfect for energetic professionals who thrive in customer-facing roles and appreciate Nashville's 24/7 energy.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Process payments, handle cash transactions, and maintain accurate billing records
- Resolve guest inquiries and complaints with empathy and proactive solutions
- Coordinate with housekeeping, valet, and security teams for seamless operations
- Upsell premium rooms, suites, and hotel amenities to maximize revenue
- Maintain detailed logs of guest requests and special accommodations
- Execute emergency procedures and ensure guest safety compliance
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with property management systems (Opera, Delphi preferred)
- Exceptional communication and conflict resolution skills
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability to cover day/evening/weekend/night shifts
- Basic knowledge of Nashville attractions and local transportation
- High school diploma or equivalent; hospitality certification a plus