Job Description
Join our award-winning team at Grand Plaza Hotel, Kansas City's premier luxury destination! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a cornerstone of downtown KC, our hotel blends modern elegance with Midwestern charm. Full-time positions include front desk agents, concierge, housekeeping supervisors, and banquet servers. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in the heart of the City of Fountains. Apply today to start your hospitality journey with us!
Responsibilities
- Deliver exceptional guest service across all touchpoints with professionalism and warmth
- Manage front desk operations including check-ins, check-outs, and reservation systems
- Coordinate with housekeeping and maintenance teams to ensure flawless room preparation
- Handle guest inquiries, complaints, and special requests with empathy and efficiency
- Execute event setups and banquet services for weddings and corporate functions
- Maintain strict adherence to safety protocols and brand standards
- Collaborate with management to optimize operational workflows
Qualifications
- Minimum 2 years hotel or luxury hospitality experience preferred
- Proven track record in customer service excellence
- Proficiency with hotel management software (Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to work flexible hours including nights, weekends, and holidays
- Basic knowledge of Kansas City attractions and local services
- High school diploma or equivalent; hospitality certification a plus