Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Guest Experience Manager. We're seeking a passionate hospitality professional to create unforgettable guest journeys through exceptional service and attention to detail. This full-time role offers career growth opportunities in one of LA's most vibrant neighborhoods.
Responsibilities
- Deliver personalized guest experiences exceeding expectations
- Train and mentor front desk team on service standards
- Resolve complex guest inquiries and complaints proactively
- Collaborate with housekeeping and F&B teams for seamless operations
- Monitor guest satisfaction metrics and implement improvement strategies
- Manage VIP arrivals and special requests coordination
- Contribute to hotel revenue through upselling ancillary services
Qualifications
- 3+ years luxury hotel front desk experience required
- Proven leadership and team management skills
- Advanced knowledge of Opera PMS and reservation systems
- Exceptional problem-solving and conflict resolution abilities
- Fluent in English; multilingual candidates strongly preferred
- Valid California driver's license with clean record
- Flexibility to work evenings, weekends, and holidays