Job Description
Join our award-winning Columbus hotel team as a Guest Services Associate! We're seeking enthusiastic individuals with a passion for hospitality to create memorable experiences for our guests. No prior experience is required – we provide comprehensive training and career growth opportunities.
At Grandview Hospitality Group, we value teamwork, exceptional service, and positive attitudes. Our modern downtown Columbus location offers competitive pay, flexible scheduling, and a supportive work environment. Full-time positions include health benefits, paid time off, and hotel discounts.
Responsibilities
- Check in/out guests efficiently using our property management system
- Answer phone inquiries and manage reservations
- Resolve guest concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Assist with luggage and guest requests
- Uphold brand standards through exceptional service
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and service-oriented mindset
- Reliability and punctuality
- Willingness to work evenings, weekends, and holidays
- No hotel experience required – training provided!