Job Description
Join our award-winning team at Grand Plaza Hotel and kickstart your hospitality career! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in the heart of Albuquerque. Enjoy competitive weekly pay, comprehensive benefits, and growth opportunities in a vibrant city known for its rich culture and stunning landscapes. If you're passionate about service and thrive in fast-paced environments, we want you on our team!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling skills
- Positive attitude and teamwork mindset