Job Description
Are you passionate about creating memorable experiences for travelers? Jacksonville Luxury Suites is looking for a dynamic Guest Services Associate to join our award-winning team. We pride ourselves on delivering exceptional hospitality in the heart of Jacksonville.
In this role, you will be the face of our hotel, ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive until they check out. If you have a positive attitude and a knack for problem-solving, we want to meet you.
Why Join Us?
- Competitive hourly pay ($18 - $24/hr).
- Employee discounts on dining and hotel stays.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling and career advancement opportunities.
Responsibilities
- Execute smooth check-in and check-out procedures for all guests using hotel management software.
- Respond to incoming phone calls and emails with professionalism and urgency.
- Maintain the cleanliness and organization of the front desk and lobby areas.
- Address guest inquiries, requests, and complaints in a timely and solution-oriented manner.
- Assist with processing payments and handling cash transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
- Stay updated on local Jacksonville attractions, events, and travel information to assist guests.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service, hospitality, or the hotel industry is preferred but not required.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).
- Ability to work flexible hours, including weekends, nights, and holidays.
- Professional appearance and a friendly, welcoming demeanor.
- Basic math skills for accurate cash handling.