Job Description
Join the Sunset Hospitality Group, a leader in the Tucson hospitality industry, as our new Part-Time Front Desk Agent. We are looking for a welcoming and professional individual to represent our brand at the front of the house. If you thrive in a fast-paced environment and love creating memorable first impressions, we want to hear from you.
Why Join Us?
- Flexible part-time schedule.
- Competitive hourly wage.
- Employee discounts on dining and amenities.
- Opportunities for growth within the company.
Responsibilities
- Guest Relations: Welcome guests warmly upon arrival and departure, ensuring a seamless check-in and check-out experience.
- Operations: Manage the front desk operations, including answering multi-line phones, responding to emails, and processing reservations.
- Transactions: Accurately handle cash and credit card transactions, including making change and issuing receipts.
- Communication: Serve as the primary point of contact for guest inquiries, providing directions, local recommendations, and answering questions regarding hotel services.
- Area Maintenance: Maintain the cleanliness and organization of the front desk area, lobby, and common spaces to ensure a professional appearance.
- Problem Solving: Address and resolve guest concerns or complaints promptly and professionally to ensure high satisfaction levels.
Qualifications
- Experience: Previous experience in a hotel front desk, concierge, or customer service role is preferred.
- Education: High school diploma or GED required.
- Skills: Strong computer literacy, particularly with Microsoft Office Suite and property management systems (PMS).
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Availability: Ability to work a flexible schedule, including weekends, nights, and holidays, as part of our part-time team.
- Physical: Ability to stand for extended periods and lift moderate weights (up to 25 lbs).