Job Description
Step into the heart of New Orleans' vibrant hospitality scene as a Guest Services Manager at The French Quarter Grand Hotel. We're seeking a dynamic leader to orchestrate exceptional guest experiences in our iconic boutique hotel. Manage front desk operations, train elite concierge teams, and cultivate lasting relationships with discerning travelers. Enjoy competitive benefits, career growth opportunities, and the chance to immerse yourself in the city's rich culture while delivering world-class service.
Responsibilities
- Oversee all front desk operations including check-in/out processes and guest inquiries
- Lead and mentor a team of 10+ hospitality professionals
- Resolve complex guest issues with empathy and efficiency
- Collaborate with housekeeping, F&B, and security departments
- Implement service standards aligned with luxury hospitality best practices
- Analyze guest feedback to drive continuous improvement initiatives
- Manage room inventory and optimize occupancy rates
- Coordinate VIP experiences and special event accommodations
Qualifications
- 5+ years in luxury hotel front desk management
- Proven leadership with team development experience
- Advanced knowledge of Opera/PMS systems
- Exceptional conflict resolution and communication skills
- Deep understanding of New Orleans tourism landscape
- Fluency in English; Spanish proficiency preferred
- Valid Louisiana hospitality certification
- Availability to work nights, weekends, and holidays