Job Description
Join our award-winning luxury hotel in the heart of Houston's Galleria District! We're seeking a passionate Guest Services Manager to lead our front desk operations and create unforgettable experiences for our discerning guests. This role offers career growth in one of Texas' most vibrant hospitality markets.
As a cornerstone of our guest experience team, you'll oversee daily operations, mentor staff, and implement innovative service protocols. Enjoy competitive benefits including health insurance, 401(k) matching, and exclusive hotel discounts.
Responsibilities
- Supervise front desk operations and ensure exceptional guest check-in/check-out experiences
- Train and mentor guest services team members on service standards and hotel systems
- Handle complex guest inquiries and resolve escalated issues with professionalism
- Collaborate with housekeeping, concierge, and F&B departments for seamless service
- Monitor occupancy trends and adjust staffing accordingly to optimize service levels
- Implement revenue management strategies for room upgrades and ancillary sales
- Conduct daily team briefings and performance reviews
Qualifications
- 3+ years in luxury hotel guest services management
- Proven expertise in Opera/PMS systems and reservation management
- Exceptional conflict resolution and multitasking abilities
- Valid Texas Food Handler's certification preferred
- Strong knowledge of Houston attractions and transportation networks
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in English; Spanish fluency highly valued
- Hotel management degree or equivalent certification