Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of San Jose! We're seeking passionate individuals to deliver exceptional guest experiences at our luxury downtown hotel. This part-time role offers flexible scheduling, competitive benefits, and opportunities for career growth in the dynamic hospitality industry. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations, room assignments, and billing inquiries
- Handle guest concerns with empathy and proactive solutions
- Operate property management systems (Opera, etc.) accurately
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer
- Act as local tourism ambassador with recommendations
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic computer literacy and data entry skills
- Flexible availability including nights/weekends
- Valid CA driver's license preferred
- Spanish fluency a plus