Job Description
Join our award-winning oceanfront property as a Guest Services Manager and lead our commitment to unparalleled hospitality. We're urgently seeking an experienced leader to oversee front desk operations, guest satisfaction initiatives, and team training in our AAA Four-Diamond resort. Enjoy competitive benefits, career advancement opportunities, and work in Virginia Beach's premier hospitality destination. Apply today to join our dynamic team!
Responsibilities
- Directly supervise front desk agents and concierge team while maintaining 24/7 operational excellence
- Resolve escalated guest concerns with empathy and efficiency to achieve 98% satisfaction rate
- Optimize check-in/check-out processes using Opera property management system
- Train staff on service standards, safety protocols, and upselling techniques
- Collaborate with housekeeping and F&B departments to ensure seamless guest experiences
- Analyze guest feedback metrics to implement continuous improvement strategies
- Manage room inventory and rate optimization strategies for maximum revenue
Qualifications
- Minimum 3 years hotel management experience with luxury brands
- Proven track record in team leadership and conflict resolution
- Expert proficiency in Opera property management system
- Exceptional communication and problem-solving skills
- Valid Virginia Food Handler's certification (or ability to obtain within 30 days)
- Ability to work flexible schedules including nights, weekends, and holidays
- Associate degree in Hospitality Management or equivalent experience
- Strong knowledge of Virginia tourism attractions and local services