Job Description
Launch your hospitality career with Grand Resort Hotels! We're seeking enthusiastic Guest Service Representatives to create unforgettable guest experiences at our Orlando property. No prior experience required – we provide comprehensive training to develop your skills in premium guest service, reservation management, and problem-solving. Join our award-winning team and grow your career in Florida's vibrant tourism industry while enjoying competitive benefits and advancement opportunities.
Responsibilities
- Deliver exceptional front desk service including check-in/check-out processes
- Manage guest inquiries and resolve issues with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Operate hotel management systems and reservation software
- Upsell hotel amenities and local attractions
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Customer service mindset with strong communication skills
- Ability to work flexible schedules including weekends/holidays
- Basic computer literacy and comfort with technology
- Positive attitude and problem-solving aptitude
- Willingness to learn and adapt quickly
- Attention to detail and organizational abilities
- Ability to stand for extended periods