Job Description
Join our award-winning team at the luxurious Grand Plaza Hotel, where exceptional service meets Southern charm. As a Night Front Desk Agent, you'll be the welcoming face for our late-night guests, ensuring seamless check-ins, personalized assistance, and memorable experiences. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Raleigh's vibrant hospitality scene.
We're seeking dedicated professionals who thrive in dynamic environments and embody our commitment to excellence. If you're passionate about creating magical moments while working independently during overnight hours, we want to meet you!
Responsibilities
- Manage guest check-ins/checkouts efficiently with warm professionalism
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Monitor security systems and ensure guest safety throughout the night
- Coordinate with housekeeping and maintenance teams for operational excellence
- Operate hotel management systems (Opera, Fidelio) with precision
- Prepare end-of-night reports and ensure all procedures are documented
Qualifications
- 1+ years front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced overnight environments
- Proficiency with hotel management software and MS Office
- Strong problem-solving and conflict resolution abilities
- Valid North Carolina driver's license and reliable transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required