Job Description
Join our award-winning team at The Raleigh Grand Hotel, where Southern hospitality meets modern luxury. We're seeking passionate individuals to elevate our guest experience in the heart of downtown Raleigh. Enjoy competitive benefits, growth opportunities, and a vibrant work culture in one of America's most dynamic cities. Relocation assistance available for qualified candidates!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and optimize room assignments using Opera PMS
- Resolve guest inquiries and coordinate with housekeeping/ maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium rooms and amenities
- Collaborate with concierge team to enhance guest satisfaction
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera, FOSSE)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid NC Food Handler certification preferred
- Basic CPR certification required (training provided)