Job Description
Join Virginia's premier luxury hospitality destination! Grand Hospitality Group is seeking passionate individuals to elevate our guest experience at our flagship downtown Richmond property. As a Hospitality Associate, you'll be the heartbeat of our operations, creating memorable stays for discerning travelers while working in an award-winning environment with exceptional growth opportunities.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and valet operations
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries, requests, and issue resolution promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through meticulous attention to detail
- Collaborate with team members during peak service periods
Qualifications
- Minimum 2 years luxury hotel or high-end hospitality experience
- Proven ability to anticipate guest needs before they arise
- Expert knowledge of hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Virginia driver's license for valet operations
- ServSafe certification preferred
- Foreign language proficiency (Spanish/French) highly valued