Job Description
Join our award-winning team at Grand Harbor Inn Boston as a Front Desk Agent! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences in the heart of downtown Boston. If you're a people person with a knack for problem-solving and a desire to grow in hospitality, this is your perfect entry point. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Provide warm, personalized check-in/check-out services for guests
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate guest records
- Act as local Boston concierge for dining and attractions
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and comfort with reservation systems
- Ability to work flexible shifts including nights/weekends
- Positive attitude and commitment to guest satisfaction
- Willingness to learn and grow within hospitality