Job Description
Join our award-winning luxury hotel in downtown Raleigh and launch your hospitality career! We're seeking passionate individuals to provide exceptional guest experiences while developing industry skills in a dynamic environment. Enjoy competitive pay, comprehensive training, and growth opportunities within our global hotel chain.
Responsibilities
- Deliver outstanding guest service at front desk, concierge, and valet stations
- Manage check-in/check-out procedures with accuracy and efficiency
- Handle guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain financial records
- Uphold brand standards and safety protocols
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Basic computer literacy (MS Office)
- Valid North Carolina driver's license (if valet required)
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude and team player mentality