Job Description
Join our award-winning team at the Grand Bay Hotel, Oakland’s premier waterfront destination! We seek a charismatic Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you’ll embody our commitment to luxury hospitality while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic urban setting.
Responsibilities
- Provide warm, personalized check-in/check-out services for guests
- Manage reservations and room assignments using Opera PMS system
- Resolve guest inquiries and concerns with proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Maintain a tidy, organized front desk environment
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Oakland attractions and transportation
- High school diploma or equivalent
- Valid CA driver’s license preferred