Job Description
Join New York's premier luxury hospitality destination at The Manhattan Grand Hotel. We're seeking passionate individuals to elevate our guest experience in the heart of Manhattan. As a Hospitality Professional, you'll be the face of our iconic brand, delivering exceptional service to international travelers and local dignitaries alike. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of the world's most dynamic cities.
Responsibilities
- Deliver exceptional guest service across all hotel departments including front desk, concierge, and housekeeping
- Manage check-in/check-out processes with precision and professionalism
- Resolve guest inquiries and concerns with prompt, solutions-oriented approach
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain strict adherence to luxury brand standards and safety protocols
- Process payments and manage financial transactions accurately
- Support special events and VIP guest experiences
Qualifications
- Minimum 2 years luxury hotel or high-end hospitality experience
- Exceptional communication and interpersonal skills
- Ability to thrive in fast-paced, high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Valid New York State Food Handler's certification (or willingness to obtain)
- Proficiency in hotel management systems (Opera, etc.)
- Fluency in English; multilingual candidates strongly preferred
- Flexible availability including nights, weekends, and holidays