Job Description
Join Minneapolis' premier luxury destination! The Grand Plaza is seeking passionate hospitality professionals to elevate our guest experience in the heart of downtown. We offer competitive benefits, career advancement opportunities, and a vibrant work culture dedicated to excellence. Perfect for detail-oriented individuals who thrive in dynamic environments.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with precision and efficiency
- Coordinate with F&B and maintenance teams to ensure seamless guest experiences
- Resolve guest inquiries and concerns with professionalism and empathy
- Maintain strict adherence to brand standards and safety protocols
- Train and mentor new team members on operational excellence
- Collaborate on seasonal promotions and guest satisfaction initiatives
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and conflict resolution skills
- Flexibility to work evenings, weekends, and holidays
- Proficiency with hotel management systems (Opera preferred)
- Valid Minnesota Food Handler's Certificate (if applicable to role)
- Ability to multitask in high-pressure situations
- Commitment to diversity and inclusion in service delivery