Job Description
Join our award-winning hospitality team at Grand River Hotel & Resort as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for customer service to create memorable experiences for our guests. No prior hotel experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Sacramento's vibrant downtown. If you're a people person with excellent communication skills, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations and room assignments using hotel management software
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Perform daily audits and report discrepancies to management
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent required
- Zero experience necessary – training provided!
- Exceptional customer service and communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer systems and software
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Positive attitude and team player mentality