Job Description
Join Atlanta's premier luxury hospitality destination! At Grand Peach Hotel & Resort, we're seeking passionate individuals to deliver unforgettable guest experiences. As a key member of our front team, you'll create warm welcomes and seamless stays while enjoying competitive pay, comprehensive benefits, and career growth opportunities in Georgia's thriving hospitality scene.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and optimize room assignments using hotel management systems
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and valet teams for flawless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium rooms and amenities
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Valid Georgia driver's license for valet duties
- Basic knowledge of Atlanta attractions and transportation