Job Description
Join our award-winning team at Grand Oaks Hotel, a luxury retreat in the heart of Charlotte's vibrant Uptown district. We're seeking passionate hospitality professionals to deliver exceptional guest experiences across our premium accommodations, dining venues, and event spaces. Enjoy competitive benefits, career growth opportunities, and a culture that celebrates excellence in service.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with efficiency and warmth
- Handle guest inquiries, complaints, and special requests with professionalism
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments accurately and maintain financial records
- Uphold brand standards for cleanliness, safety, and luxury presentation
- Support event preparation and execution for corporate/social functions
Qualifications
- Minimum 1 year hotel or luxury hospitality experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management software (Opera, etc.)
- Ability to work flexible shifts including nights/weekends/holidays
- Valid North Carolina food handler certification (if food service role)
- Attention to detail and strong organizational abilities
- Positive attitude with a passion for creating memorable guest experiences