Job Description
Join our award-winning team at Sunset Ridge Hotel & Resort, El Paso's premier luxury destination! We're seeking passionate hospitality professionals to fill immediate openings across our vibrant property. With competitive pay, comprehensive benefits, and career advancement opportunities, this is your chance to thrive in a dynamic environment where every guest interaction matters. Start immediately and become part of our family dedicated to exceptional service and unforgettable experiences.
Responsibilities
- Deliver exceptional guest experiences through personalized service and attention to detail
- Manage check-in/check-out procedures efficiently using hotel management systems
- Resolve guest inquiries and concerns with professionalism and empathy
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Uphold brand standards and maintain pristine facility appearance
- Process payments and handle cash transactions accurately
- Support event coordination and VIP guest arrangements
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Strong communication skills in English (bilingual Spanish a plus)
- Proficiency in hotel management software (Opera, Cloudbeds)
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Texas driver's license (if driving required)
- High school diploma or equivalent
- Basic first aid/CPR certification (or willingness to obtain)
- Ability to lift 25 lbs and stand for extended periods