Job Description
Join our award-winning team at Grand Atlanta Hotel, where luxury meets Southern hospitality. We're urgently seeking passionate individuals to deliver exceptional guest experiences through our front desk operations. This dynamic role offers competitive pay, comprehensive benefits, and growth opportunities in Atlanta's vibrant hospitality scene. Perfect for night owls and early birds alike with rotating shift schedules!
Responsibilities
- Manage seamless check-in/check-out procedures for hotel guests
- Handle reservation inquiries and modify bookings using PMS software
- Resolve guest complaints with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest safety and property
Qualifications
- Minimum 1 year hotel or customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in Opera or similar property management systems
- Valid Georgia driver's license and clean driving record
- Basic math skills for financial transactions
- Ability to stand for extended periods and lift 25 lbs