Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel in downtown Oklahoma City! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences. Our comprehensive training program will equip you with all the skills needed to thrive in a fast-paced hospitality environment. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in one of Oklahoma's most vibrant cities.
Responsibilities
- Provide warm, professional check-in/check-out services to hotel guests
- Manage reservations, room assignments, and guest inquiries
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams
- Handle guest complaints with empathy and problem-solving skills
- Operate hotel management systems efficiently
- Assist with concierge services and local recommendations
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Excellent organizational and multitasking abilities
- Positive attitude and customer service mindset
- Ability to work flexible hours including weekends/holidays
- Valid driver's license (preferred but not required)