Job Description
Join our award-winning luxury hotel in the heart of the French Quarter! We're seeking a dedicated Hotel Front Desk Agent to deliver exceptional guest experiences during overnight, evening, and weekend shifts. As the first point of contact, you'll create memorable stays while managing reservations, check-ins/check-outs, and resolving guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of America's most vibrant hospitality destinations.
Responsibilities
- Manage guest check-in/check-out processes efficiently and accurately
- Handle reservations, modifications, and cancellations via phone/digital platforms
- Resolve guest concerns promptly using conflict resolution best practices
- Process payments, manage cash floats, and maintain financial records
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Assist with emergency procedures and safety protocols
Qualifications
- 1+ years of hotel front desk or customer service experience
- Flexible availability including nights, weekends, and holidays
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of New Orleans attractions and transportation
- Valid Louisiana driver's license (for valet coordination)
- High school diploma or equivalent