Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Albuquerque! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the face of our luxury property, ensuring seamless check-ins, personalized service, and memorable stays for business and leisure travelers. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in New Mexico's vibrant hospitality scene.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using problem-solving skills
- Collaborate with housekeeping, maintenance, and food service teams
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera) for daily operations
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in hospitality management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling proficiency
- Valid driver's license and reliable transportation
- Spanish fluency highly preferred