Job Description
Join our award-winning team at Grand Hospitality Group as a Guest Services Associate! We're seeking enthusiastic individuals with a passion for hospitality to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to help you thrive in a dynamic environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of luxury properties.
Responsibilities
- Welcome and assist guests with check-in/check-out procedures
- Manage reservations and address guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate front desk systems and maintain a tidy lobby area
- Uphold brand standards for cleanliness and service excellence
Qualifications
- High school diploma or equivalent (GED)
- Exceptional customer service mindset
- Strong communication and problem-solving abilities
- Basic computer proficiency
- Ability to work flexible hours including weekends/holidays
- Positive attitude and willingness to learn
- Reliable transportation to shifts