Job Description
Join our award-winning team at Grand Tucson Resort as an entry-level Hotel Front Desk Agent! We're seeking energetic individuals with a passion for hospitality to deliver exceptional guest experiences during flexible day/night/weekend shifts. No prior experience required – we provide comprehensive training to launch your career in luxury accommodations. Enjoy competitive pay, employee benefits, and a vibrant work environment in the heart of Tucson's entertainment district.
Responsibilities
- Check guests in/out efficiently using hotel management software
- Manage room assignments and address guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle emergency situations calmly and per company protocols
- Upsell resort amenities and special packages to enhance guest satisfaction
- Maintain clean and organized front desk area at all times
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency with POS systems
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities and attention to detail
- Valid driver's license (for occasional errands)
- Positive attitude and willingness to learn hospitality standards
- Ability to stand for extended periods and lift up to 25 lbs