Job Description
Join the prestigious The Manhattan Grand Hotel in the heart of New York City! We're seeking exceptional hospitality professionals to deliver world-class guest experiences in our luxury boutique hotel. As a Front Desk Agent, you'll be the first point of contact for our international clientele, embodying our commitment to excellence in service. Enjoy competitive compensation, comprehensive benefits including health insurance and retirement plans, and opportunities for career advancement within our renowned hospitality group.
Why Work With Us? Located in Midtown Manhattan steps from Times Square and Broadway, our hotel offers a dynamic work environment with cultural diversity, professional development programs, and employee discounts on dining and accommodations.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservation systems, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping, concierge, and maintenance teams
- Maintain accurate guest records and confidential information
- Process payments and manage cash handling procedures
- Contribute to hotel safety and emergency protocols
Qualifications
- Minimum 2 years of hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication skills in English; multilingual abilities preferred
- Strong problem-solving and conflict resolution abilities
- Valid New York State hospitality certification or willingness to obtain
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and ability to multitask in fast-paced environments
- Professional appearance and positive demeanor