Job Description
Join our award-winning luxury hotel in the heart of downtown Dallas! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during overnight and weekend shifts. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment where your hospitality skills shine.
What We Offer:
- Flexible shift schedules (overnights/weekends available)
- Comprehensive health/dental/vision insurance
- 401(k) with employer match
- Hotel discounts worldwide
- Career advancement opportunities
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations and room assignments using Opera PMS
- Resolve guest concerns promptly and escalate when necessary
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and dining packages
- Maintain accurate guest records and security protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid Texas driver's license
- TABC certification (or willingness to obtain)
- Spanish language skills a plus