Job Description
Join our award-winning hospitality team in Albuquerque! Grand Hotel Albuquerque is seeking an energetic Hotel Front Desk Agent for immediate hire. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities. If you thrive in dynamic environments and excel at creating memorable guest experiences, this is your chance to shine in the heart of New Mexico's vibrant tourism industry.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns promptly using exceptional communication skills
- Process payments, manage cash floats, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local attraction recommendations and personalized assistance
- Maintain organized front desk area and ensure safety standards
- Support cross-departmental initiatives during peak seasons
Qualifications
- Minimum 1 year hotel or customer service experience required
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional interpersonal and conflict resolution abilities
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; hospitality certification preferred
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of Albuquerque tourism and attractions
- Strong attention to detail and problem-solving skills