Job Description
Join our award-winning team at Grand Harbor Hotels in Long Beach, CA! We're seeking an enthusiastic Hotel Front Desk Agent to deliver exceptional guest experiences at our iconic oceanfront property. Immediate hire opportunity with competitive pay and comprehensive benefits package. Be the first impression for our international guests while enjoying California's premier coastal destination.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservation inquiries and room assignments using Opera PMS
- Resolve guest concerns promptly with proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as local expert for Long Beach attractions and dining
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid California driver's license preferred
- Bilingual (English/Spanish) highly advantageous