Job Description
Join the heart of Atlanta's hospitality scene at Grand Atlanta Hotel! We're seeking passionate individuals to deliver exceptional guest experiences at our downtown landmark. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a luxury environment. Perfect for hospitality professionals who thrive in fast-paced, guest-centric roles.
Responsibilities
- Provide exceptional check-in/check-out service with warm hospitality
- Manage reservations and room assignments efficiently
- Resolve guest inquiries and concerns with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera) effectively
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk experience
- Strong customer service orientation
- Proficiency in hotel management software
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (nights/weekends)
- High school diploma or equivalent required
- Valid Georgia driver's license (if valet duties apply)